IVRS Based
Toll Free No.

155359

Sri G Mathi Vathanan, IAS
Chairman

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ANNOUNCEMENT

  • Water meter installation at household level is on at Bhubaneswar now. Extend help to WATCO Officials to fix the water meter at your residence.
  • For your complaint redressal please call 24 x 7 IVRS based centralized customer care Toll Free No. 155359 – resolving your issues just a call away.
  • Manual cleaning of manholes and sewer lines has been banned by WATCO. We appeal to the public to bring it to the notice of WATCO if any such activity is going on through its Toll Free No. 155359.
  • Water is precious, save water. WATCO is appealing to public to inform if any water wastage is happening through its Toll Free No. 155359.

vision and mission

Vision

Innovative and reliable service provider that ensures safe, economical and sustainable water supply and sewerage services for accomplishing the basic health and hygiene levels leading to socio-economic development of the community served.

Mission

WATCO is committed to provide the citizens high quality and reliable water in sufficient quantity, and treat the generated sewage to the required quality parameters.



  • Providing the customers high quality and reliable water in sufficient quantities
  • Treating the generated sewage to the required quality parameters and disposing the same safely
  • Providing the services in an equitable and sustainable manner
  • Adopting state-of-the-art technology and managing the resources in a responsible manner

Goals

  • Improved Service Delivery and Customer Satisfaction
  • Full coverage and equity
  • Sustainability of services through full cost recovery
  • Professional, responsible and accountable management

Values

  • Quality Drinking Water
  • Environmental Responsibility
  • Excellence in Customer Service
  • Sustainability
  • Innovation & Creativity